1. Who we are
This website and the “UK Web Marketing” service are operated by TicketWave HQ Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number 17143167, registered office Radley House, Richardshaw Road, Pudsey, LS28 6LE, United Kingdom. You can reach us at hello@ukwebmarketing.com.
“You” / “the client” means the person or business ordering the service. “Website” means the website we agree to design and build for you.
2. The service — what's included
The standard service is a complete small-business website on a £45 / month all-in subscription (the “Fee”). The Fee includes, by default:
- up to 5 pages, custom-designed around your brand;
- a responsive layout for phones, tablets and desktop;
- a contact form and an embedded map;
- on-page SEO setup (page titles and descriptions, clean structure, schema, sitemap, robots, and help setting up a Google Business Profile);
- fast managed hosting on Cloudflare's UK edge network — SSL, DDoS protection, daily backups, security headers;
- software and security updates, minor content tweaks and support — included every month;
- connection to your chosen domain name; and
- handover of the final site files and relevant accounts to you on cancellation.
First month free. No upfront fee. Stripe authorises your card at sign-up but does not charge until the end of the free month, when the first £45 monthly payment is taken. After that, £45/month, billed via Stripe, until you cancel.
Anything beyond the standard scope above — for example online shops, booking or payment systems, ordering/ticketing platforms, custom web applications, copywriting, logo design, photography, paid advertising or extensive content entry — is not included in the Fee and will be quoted separately and agreed before work starts. (Booking, ordering, stock and ticketing platforms are built by our sister company TicketWave HQ Ltd; they bill separately at their own published prices, direct to you, and we can introduce you.) Where we send you a written quote or order confirmation (an “Order”), it forms part of these terms, and if the Order and these terms conflict, the Order takes precedence.
If you already have a domain or an existing website, we can work with them: we'll point your existing domain at the new site at no extra charge, and where useful we'll migrate suitable content from your old site. We don't guarantee any particular search ranking is retained.
3. Cancellation, ownership & domain costs
You can cancel the subscription at any time — effective at the end of the current paid month. Cancellation works differently depending on which stage of the subscription you are in: the free first month, the paid-but-pre-12-month period, or after 12 paid months together:
- Cancellation after 12 paid months together: from your 13th month onwards, on cancellation we will hand you the final site files (HTML/CSS/JS, content and images) so you can host them elsewhere yourself or with another provider, and you keep your domain (which has always been in your name). There is no exit fee. This loyalty milestone exists because by then you have paid roughly the build cost (~£540 at £45/mo × 12) — at that point the work is genuinely yours.
- Cancellation between month 2 and month 12 (during the paid period but before the 12-paid-months loyalty point): the subscription ends at the end of the current paid month, and the site is taken offline. You keep your domain and anything you brought to the project; the build itself stays with us until the 12-paid-month threshold is met. We can quote a one-off "transfer fee" if you want the files earlier — typically the balance to reach the equivalent of 12 paid months.
- Cancellation during the free month (before the first £45 charge): the subscription ends, the first £45 never charges, the site is taken offline and the build does not transfer to you. You keep your domain and anything you brought to the project (your logo, your photos, your written copy). This is the trade that makes the free month sustainable: no money changes hands, but you don't take the build away either.
Domain registration/renewal (typically around £10 per year) is separate and, where possible, kept in your name from the start, so it remains yours regardless of how the subscription ends.
4. Orders and acceptance
A contract is formed when you complete the Stripe subscription checkout — at which point you also confirm the business details requested at checkout. For other work outside the standard scope, a contract is formed when you accept our Order in writing (including by email) and/or pay any deposit we ask for. Any written quote is valid for 30 days unless stated otherwise. We may decline any order at our discretion (and if we do, we'll refund anything you've paid for it).
5. Your responsibilities
- provide the content we need (text, images, logo, contact details, etc.) in a usable form and within a reasonable time;
- confirm that you own, or have the right to use, all content you supply, and that it does not infringe anyone's rights or any law;
- review drafts and give consolidated feedback promptly;
- keep your domain, hosting and any third-party account logins secure once handed over.
If you don't provide what we need, timelines may slip and we are not responsible for the delay. If a project is inactive on your side for more than 60 days we may treat it as cancelled (see section 11).
6. Timescales
Most subscriptions reach a live website within one to two weeks of receiving your content, but any timescales we give are good-faith estimates, not guarantees, and depend on you providing materials and feedback on time.
7. Revisions and changes
The Fee includes a reasonable number of rounds of minor revisions to the agreed design and content before launch. Changes that go beyond the agreed scope — extra pages, new features, redesigns, or significant content changes after sign-off — are chargeable and will be quoted before we do them.
8. Payment
The subscription is £45 per month with the first month free. Stripe authorises your card at sign-up but does not charge until the end of the free month; from then on £45/month is billed by Stripe until you cancel. Payments are processed by Stripe; we don't store your full card details. For other work outside the standard scope, we may ask for a deposit (typically 50%) on acceptance with the balance on completion, as set out in your Order, with invoices payable within 7 days; we may withhold launch or handover, and suspend work, until due amounts are paid, and late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. Our fees are not subject to VAT unless we tell you otherwise; if and when we become VAT-registered we will add VAT at the prevailing rate. Refunds: see section 11 and our Cancellation & Refund Policy, which also covers your statutory 14-day cancellation right if you're a consumer.
9. Intellectual property
Once you have paid the Fee (and any other amounts due) in full, you own the final website delivered to you — the page content, design as delivered, and the build files — and we assign to you any rights in them that we hold. Until then, all rights remain with us.
This does not transfer ownership of: (a) third-party components, fonts, libraries, plugins, stock images or services, which remain with their owners and are provided to you under their own licences; or (b) any pre-existing tools, code libraries, frameworks or know-how of ours used to build the site, which we may continue to use. We retain the right to display the completed website, and a description of the work, in our portfolio and marketing — tell us in writing if you'd prefer we didn't and we'll respect that.
10. Warranties and liability
We'll provide the service with reasonable care and skill. Beyond what we expressly agree, the website is provided “as is”: we don't warrant that it will be error-free, that it will achieve any particular ranking, traffic or sales result, or that third-party services it relies on will always be available.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded under English law. Subject to that:
- we are not liable for loss of profit, revenue, business, goodwill, anticipated savings, data, or for any indirect or consequential loss; and
- our total liability arising out of or in connection with the service is limited to the total Fees you have paid us for the project in question.
You are responsible for keeping your own backups of any content you provide.
11. Cancellation and termination
Either of us may end a project by written notice if the other commits a serious breach and doesn't fix it within 14 days of being asked, or becomes insolvent. If you cancel after work has started, you must pay for work done up to that point and any non-refundable third-party costs we've incurred; deposits are non-refundable once design work has begun. On termination, sections 9 (in respect of paid work), 10, 12 and 13 survive.
Consumers: if you are an individual ordering as a consumer (not for business purposes), you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. If you ask us to start work within that period, you accept that you'll pay for work done if you then cancel, and the right to cancel ends once the service is fully performed.
12. Third-party services
Your website may use third-party services (for example hosting and CDN by Cloudflare, form handling, analytics, email, payment processors, maps). Your use of those services is also subject to their terms, and we're not responsible for their acts, omissions or availability.
13. General
These terms, together with your Order, our Privacy & Cookies Policy and our Cancellation & Refund Policy, are the whole agreement between us on this subject. We may update these terms from time to time; the version that applies to your project is the one in force when your Order is accepted. If any part is found unenforceable, the rest stands. No failure to enforce a term is a waiver of it. Neither of us is liable for delays caused by events outside our reasonable control. You may not transfer your rights under the contract without our consent. Nothing here creates a partnership or agency between us, and the contract does not give rights to anyone who is not a party to it.
14. Governing law
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
15. Contact
Questions about these terms: hello@ukwebmarketing.com.
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