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Three honest tiers. Foundation £45/mo is the website itself — 5–10 pages, hand-crafted, AI-leveraged, hosted on Vercel London, technical SEO, contact form via Resend EU, EU-sovereign by default. Growth Engine £195/mo adds Capsule CRM (UK), Resend EU newsletter, 2 articles per month written for your business, and lead-magnet flows with vertical segmentation. Bespoke (quoted) is for multi-site networks, custom modules, hands-on support, and retainers — scoped per engagement. Compare the three tiers.

Most non-regulated small businesses start on Foundation. Most regulated practices (clinics, solicitors, schools, accountants) start on Growth Engine — the CRM, newsletter, and segmented lead-magnet flows are what they actually need from day one. Larger practices with active business-development cycles often start on Bespoke. The upgrade-decision article walks the signals.

Yes, any time. Upgrading is immediate (Stripe pro-rates the upgrade and the new tier's features turn on the same day). Downgrading takes effect at the end of your current paid month. There's no minimum term on any tier beyond a single paid month.

Growth Engine includes everything in Foundation, plus three things that genuinely change how the business runs: Capsule CRM setup (UK Manchester-based, EU-sovereign), Resend EU newsletter delivery, and two articles per month written specifically for your business — not generic content, your topics, your tone of voice, anchored to your services. Plus lead-magnet flows (downloadable PDFs that capture qualified prospects with vertical segmentation). The maths is that the CRM + newsletter + 2 articles would cost £400+ per month if you bought them piecemeal; £195 because they're bundled into the site work.

Yes, on the Foundation tier — one flat monthly Foundation price covering design, hand-crafted build, Vercel London (lhr1) hosting, daily backups, security, minor content tweaks, and a real person to call. £45 charges on the same day every month from day one, until you cancel. Growth Engine (£195) and Bespoke (quoted) are the other two tiers — see /pricing for what they add.

Today, the day you start your subscription. Stripe charges £45 immediately and then on the same day every month after, until you cancel. No surprise bills; you can cancel from your Stripe email any time and the next month simply doesn't bill.

No agency overhead. One person — me, Jordan — designs, builds and supports every site, and Vercel London hosts it for pennies per site per month. Hand-crafted sites need almost no ongoing maintenance compared to a WordPress site stuffed with 30 plugins. The maths works because the costs are genuinely that low; the price isn't a loss-leader.

Cancel any time — one-click from your Stripe email. The subscription ends at the end of the month you've already paid for. Within the first 14 days you have a full statutory cancellation right under the Consumer Contracts Regulations 2013 — full refund, the site comes down, you keep your domain plus anything you brought. Site files can be handed over on request after 12 paid months — talk to me, see /refund for the precise framing.

Every part of the stack — hosting (Vercel London lhr1), email forwarding (Cloudflare Email Routing), outbound email (Resend EU), CRM (Capsule UK), payments (Stripe Payments Europe Ireland), password vault for your team (Bitwarden EU) — runs on UK or EU infrastructure. No US-resident SaaS on the critical client-data path. The full sub-processor disclosure is at /compliance with the live list of every vendor we route data through.

Not strictly — UK GDPR applies to every business processing personal data, but you can use a US-resident stack and meet your obligations with the right contracts. The EU-sovereign approach is for businesses where (a) the regulator's eye is on you (clinics, solicitors, schools, accountants), or (b) you'd rather have the data residency posture sorted by default than have to argue it at the next insurance renewal or audit. For a typical Leeds plumber or boutique fitness studio, US-resident is fine.

Yes — our UK GDPR Article 28 DPA auto-applies to every subscription. If your organisation needs a signed paper copy (some clinics, schools, and law firms do), email hello@ukwebmarketing.com and we'll sign and return an executed PDF within 5 working days. We can also accept your own DPA template — typical for larger institutions with their own procurement framework.

Every site we build — including this one — targets WCAG 2.2 AAA from the first commit. AAA is the strictest tier; AA is the legal minimum under the Public Sector Bodies Accessibility Regulations 2018. Full statement at /accessibility covering the measures, tools we test with, known limitations, and the feedback path if you find a barrier.

Within 14 days of cancellation we export your CRM records (Capsule), newsletter subscribers (Resend EU), and form submissions to CSV and email them to you. You can alternatively choose to keep the Capsule and Resend EU accounts — we transfer ownership into your name so nothing is interrupted. Within 60 days we delete personal data from our active systems. We retain a minimum set of metadata (invoices, billing reconciliation) for up to 6 years for UK tax obligations.

Clinic websites have to hold up to UK GDPR scrutiny on patient-identifying content. Most clinic sites quietly fail because they load Google Analytics + Facebook Pixel on pages displaying patient stories, route bookings via Calendly (US-resident), and email patients via Mailchimp. We don't. The pillar article walks the 4 failure modes; the clinics landing page covers what we build instead.

SRA Code of Conduct Principle 6 (uphold public trust) and Principle 7 (client confidentiality) reach further than firms expect — into where prospect data lives during the enquiry flow. The pillar article walks the failure modes; the solicitors landing page covers our build pattern for firms.

KCSIE doesn't mention "website infrastructure" by name, but the principles (child-data minimisation, DSL accessibility, image-consent records) reach the website. The pillar article walks the failure modes; the schools landing page covers what we build for independent schools, SEN providers, and tutoring services.

ICAEW Code of Ethics confidentiality (Section 114) applies to the website infrastructure that handles client tax data, year-end communications, and partner enquiries. The pillar article walks the failure modes; the accountants landing page covers the build pattern for small practices.

Minor changes are included every month at no extra cost — text edits, swapping an image, updating opening hours, adding a service description, contact-info changes, basic SEO tweaks. Major changes (a new page, a redesign, a new feature like an online shop or booking system) are quoted separately so the maths still works for both of us. WhatsApp me with what you've got in mind — I'll be straight about which side of the line it falls on.

If you have one, I use it. If not, I'll register one in your name with Cloudflare Registrar (or your preferred registrar). The ~£10/year renewal is paid by you directly to the registrar — no markup from me, and I'll prompt you at renewal so it never lapses.

Even better — send it over, or run it through the free site check. I'll rebuild it properly: sub-second, hand-crafted on Astro 6, mobile-first and written around your trade.

No. The £45/mo UK Web Marketing subscription is a complete website on its own — many clients run for months or years with just the site and add a TicketWave HQ module later (or never). The integration hook is built in either way, so there's nothing to rebuild if you decide to switch one on.

That's on TicketWave HQ to publish — pricing varies by module (ordering / bookings / stock / ticketing) and is set independently of UK Web Marketing. WhatsApp me with the module you're interested in and I'll send you the current TicketWave HQ pricing for it. UK Web Marketing doesn't take a markup; you pay TicketWave HQ direct at their published price.

Yes. The UK Web Marketing site can link to any external platform you already use; I'll wire the buttons. The TicketWave HQ integrations are the option for when you're tired of paying the third-party commission and want your customer list back. Most clients run hybrid for 6–12 months while their direct channel ramps up.

Three patterns depending on the module: API (server-fetches data from TicketWave HQ and renders as native HTML — best for SEO, used for ordering and stock), web component (a small JS widget loads inside the page — used for bookings, where the calendar UI is interactive), iframe (sandboxed embed — used for ticketing where the UI iterates fastest). In all three, the customer never leaves your domain.

Fine — the module goes offline and the rest of your UK Web Marketing site keeps running normally. You export your customer list from TicketWave HQ before cancelling (or I'll do it for you). Cancellation of TicketWave HQ is independent of UK Web Marketing; you can have either, both or neither.

UK Web Marketing is operated by TicketWave HQ Ltd, company number 17143167, registered in Pudsey, Leeds. A real company you can check on Companies House. (You can also find me on LinkedIn — there's a link in the footer.)

Days, not months. Once I have your details I build quickly, you review it on a live link, and I launch when you're happy.

WhatsApp during working hours (Sun–Fri, by arrangement): typically within the hour. Outside working hours: first thing the next working day. If something on your live site is broken (down, payment flow failing, etc.), tag the message as urgent and I prioritise it ahead of new-build queries.

No — UK Web Marketing is fully remote. Everything happens over WhatsApp, video call, email or phone. The registered office at Radley House, Pudsey is a Companies House requirement, not a visit location. The remote-only model is part of how the £45/mo maths works.

Yes — the portfolio page lists 90+ businesses across 19 industries that I've built for, grouped by trade. If you want a specific site walked through in detail (eg. "show me what you built for a Leeds plumber"), WhatsApp me and I'll send a link with notes.